Frequently asked questions
General
- Where do I download the game?
Cafe Panic is available on Google Play (Android), the App Store (iOS), and the Amazon App store. Just search for the game and hit download.
- Will the PC / Facebook version receive support?
The Web and Facebook versions of Cafe Panic are no longer supported or updated. The game is now only available on mobile (Android and iOS).
- The game takes a lot of time to download.
Download speed depends on the Amazon, Google, or Apple servers. If the download feels slow, try again later and make sure your internet connection is strong.
- Does my phone support the game?
Cafe Panic works on most modern devices. The minimum requirements are:
– Android: version 7.0 or higher.
– iOS: version 12 or higher.
– Around 300 MB of free storage (may vary with updates)
We recommend having a stable internet connection and keeping your device’s system updated for the best experience.
- Mobile phones with Android 8.1 keep crashing.
It is a known problem with a specific case. We are working with Google to solve the problem.
- How do I share photos?
Cafe Panic gives the player the option to share screenshots. The screens that can be shared are:
– Finished level score: When you complete a level.
– New recipe learned: Each time you learn a new recipe.
– Coffee shop completed: When you complete the 40 levels of a coffee shop.
– Obtained all-stars: When you get the 120 stars from a coffee shop.
– PVP win: When you win a PvP battle against another player.
– PVP ranking: The PvP podium with the top 3 players of the week.
For all the options, a camera icon has been added and all you need to do is click it to save the image or share it.
Gameplay
- How do I open a new coffee shop?
Normal coffee shops can be unlocked with coins, while special event coffee shops require gems.
- Should I upgrade my character or my coffee shop?
Both upgrades help you beat levels. The difference is:
– Coffee shop upgrades stay in that specific shop.
– Character upgrades can be carried to any coffee shop.
- Do I need to get all 3 stars in every level?
No, it’s not required. But the more stars you earn, the more rewards you’ll receive. Completing a coffee shop with all stars also gives you a special title as an achievement.
- What is the Gachapon and how do I play more times?
The Gachapon is a machine where you can win random accessories, keys and outfits for your character. You get daily free spins just by logging into Cafe Panic. If you want extra spins, you can spend gems.
- I serve all the clients and won’t get 3 stars. What am I doing wrong?
Serving all the customers isn’t always enough. Some levels require you to:
– Get a good combo multiplier.
– Use super recipes.
- Will I get coins on levels I’ve already cleared?
Yes, you’ll still earn coins when replaying levels, but you won’t get the star rewards again.
- How does the customer mood works?
Customers have different patience levels depending on their mood. Angry customers lose patience faster, so it’s best to serve them first.
- What happens if both of my hands are full?
If both hands are full, you must either:
– Serve one of the dishes if it matches a customer’s order
– Throw a dish into the trash to free a hand.
- How does the combo system work?
The combo system activates when you serve several orders quickly in a row. Keeping the chain going increases your combo rank, which multiplies tips and boosts your score.
- What happens if I forget how to prepare a dish?
Don’t worry! Tap the cookbook button at the top of the screen to pause the game. It shows every recipe you’ve learned in that coffee shop, step by step.
Progress
- How do I save my game progress?
Your progress is automatically saved to your account:
– On Android, it’s linked to your Google Play account.
– On iOS, it’s linked to your Game Center account. Make sure your game is connected so you don’t lose your progress.
- Can I delete my game progress?
Right now, there isn’t a way to reset your progress from inside the game. If you want to start over, you’ll need to use a new Google Play or Game Center account.
Note: The development team is working on adding a “delete progress” button in the settings for the future.
- I changed my phone / deleted the game and lost my progress. What can I do?
If your progress was linked to Google Play, Game Center, or Facebook, you can recover it simply by signing in again with the same account after reinstalling the game.
Important: If your account wasn’t linked, unfortunately the progress cannot be restored.
Skills
- What are skill points?
Skill points improve your character’s main abilities:
– Speed: Move faster.
– Cooking: Cook faster.
– Charm: Customers lose patience more slowly.
– Tips: Customers leave higher tips.
- How do I add skill points to my character?
You can get skill points in two ways:
– Buying with coins and gems: Spend in-game coins and gems to upgrade skills. The cost increases each time you level up a skill.
– Watching ads: From the skills screen, you can watch an ad and earn +1 temporary point in the selected skill. These points only last until the next level you play and then disappear. You can repeat the process as long as ads are available.
Each skill can reach up to 14 points through upgrades.
- Can I get extra skill points from outfits?
Yes! Some outfits provide bonus skill points (+1 up to +4). These stack on top of your skill points.
- Are there other ways to boost skills?
The VIP Pass also adds +3 to every skill, letting you go even further. Combined with outfits and ads, your skills can go well beyond the regular cap.
Currencies
- What’s the use for coins?
Coins are the main currency in Cafe Panic. You’ll need them to unlock new coffee shops and upgrade machines.
- How do I get more coins?
You can earn coins in several ways:
– Completing coffee shop levels.
– Playing the Bonus Time minigame.
– Opening chests.
– Joining in-game events.
– Buying coin packs in the store.
- What’s the use for gems?
Gems are the premium currency of the game. They’re used to unlock special event coffee shops, upgrade machines, and play the gachapon.
- How do I get more gems?
There are different ways to get gems:
– Completing levels with 3 stars.
– Watching ads.
– Daily bonus.
– Playing the Bonus Time minigame.
– Joining in-game events.
– Buying gem packs in the store.
– Finding them in lucky cups.
- Can I get free gems?
Yes! You can collect free gems by:
– Watching ads.
– Daily bonus.
– Playing the Bonus Time minigame.
– Participating in-game events.
- What’s the use for supplies?
Supplies are the energy of the game. Each coffee shop level costs 10 supplies to play.
- How do I get more supplies?
Supplies can be earned and recovered in different ways:
– Completing levels with 2 or more stars.
– Waiting for them to refill over time.
– Getting special supply packs (available when you run out).
- What happens when I don’t have enough supplies?
If you don’t have enough supplies, you won’t be able to start a level. You’ll need to wait for them to refill or purchase a supply pack.
- How do the coin chests work?
Each coffee shop has a chest that collects coins over time. You can open it to claim coins, or watch an ad to collect everything at once and even double the amount. The more you upgrade your coffee shop decorations, the more coins the chest will generate.
Store
- What can I buy at the game store?
In the store you can find:
– Starter pack.
– VIP pass.
– Generic packs.
– Gem packs.
– Coin packs.
– Lucky Cups.
- What are Lucky Cups in the store?
Lucky Cups are special surprise packs that give you random rewards. They can contain currencies like gems, coins, supplies, PvP tickets, deco tickets, spices, or even outfits.
- What types of Lucky Cups are there?
There are three types of Lucky Cups: one free option available by watching ads, and two premium versions that can be purchased. All of them give random currencies, with the paid ones offering larger amounts.
- Why don’t I see some items in my store?
Not all offers are available all the time. Some items are:
– Limited-time offers that disappear after the promotion ends.
– One-time purchases that won’t show again once bought.
– Progress-based offers that only unlock after reaching certain levels in the game.
- I am unable to make purchases. What should I do?
Make sure you have a stable internet connection and that your Google Play or App Store account is properly linked.
- What happens if a purchase doesn’t show up?
First, check your internet connection and restart your device. If the purchase still doesn’t appear, contact the support team and include the purchase receipt so we can help you.
VIP Pass
- What is the VIP Pass?
The VIP Pass is a premium feature you can buy from the main store once you reach level 10 in the first coffee shop. It lasts 30 days from the moment of purchase.
- What benefits do I get with the VIP Pass?
The VIP Pass gives you these advantages during its 30 days:
– 60 gems instantly (one-time bonus when purchased).
– Get +3 skill points in every skill (up to 17 skill points).
– Machines and Wi-Fi never break in any coffee shop.
– Discounts when opening new coffee shops.
– Double rewards from the Daily Bonus.
– Instant opening of all coffee shops.
– Double gem rewards when watching ads.
- What happens when the VIP Pass expires?
After 30 days, all VIP benefits are removed. Your game returns to its normal state, keeping only the progress and upgrades you had earned before or during your VIP period.
- Can I renew the VIP Pass?
Yes! You can buy the VIP Pass again as many times as you like. However, it can only be purchased once the current 30-day period has ended.
Super Recipes
- How does the Pantry work?
The Pantry is where all your spices are stored. Each super recipe needs specific spices plus some coins to be prepared. You can start preparing super recipes at any time, even when the game is closed, and later use them in normal levels or PvP battles.
- How do I get spices?
Spices are special ingredients required for super recipes. You can find them in:
– Generic packs.
– In-game events.
– Lucky Cups.
– Daily Bonus.
– PvP chests.
– Road to Fame rewards.
- How do I prepare super recipes?
To prepare a super recipe, go to the Pantry, choose the recipe you want, and use the required spices and coins. Once prepared, the recipe will be stored and ready to serve whenever you need it.
- What are the benefits of using super recipes?
When you serve a super recipe, the customer will always leave extra tips. This can help you pass tough levels, earn the third star, or get an advantage in PvP battles.
PvP ONLINE
- How does the PvP Mode work?
PvP unlocks at level 30 in every coffee shop. In this mode, you compete against other players to prove who’s the best cook. You can use power-ups during matches to improve your chances. Winning a battle rewards you with PvP Tokens, which can be spent to unlock special outfits or spice boxes.
- What do I need to play PvP?
You have two ways to enter a PvP match:
– Spend 10 supplies.
– Use a Golden Ticket.
- What are the Golden tickets?
Golden Tickets are exclusive items for PvP. They allow you to play matches with a 2x PvP Token reward on victory. Golden Tickets can be obtained only from packs in the store.
- What are the benefits of winning PvP matches?
Each victory rewards you with PvP Tokens, which can be exchanged for outfits or spice boxes. If you use a Golden Ticket, you’ll receive double the usual tokens.
- How does the PvP leaderboard work?
The Top 10 players are displayed on the weekly leaderboard. All of them receive rewards:
– Ranks 7–10: 500 PvP Tokens.
– Ranks 4–6: 750 PvP Tokens.
– Rank 3: Bronze Chest + 1000 PvP Tokens.
– Rank 2: Silver Chest + 1500 PvP Tokens.
– Rank 1: Gold Chest + 2000 PvP Tokens.
The top three finishers also appear on the weekly tournament winners’ podium.
Road to Fame (RTF)
- What is Road to Fame?
Road to Fame is an extra mode with 20 additional levels for each coffee shop. These levels are harder, come with special rules, and allow you to use boosters to overcome the challenge.
- How do I unlock Road to Fame?
Road to Fame unlocks once you complete the 40 base levels of a coffee shop, no matter if you cleared them with 1, 2, or 3 stars.
- What rewards can I get in Road to Fame?
Every 5 levels you’ll receive a reward chest, which can contain coins, gems, Deco Tickets, spices, PvP tickets, and even a golden outfit when completing all 20 levels.
- Can I earn stars in Road to Fame levels?
Yes! Each Road to Fame level has a single star to collect. Since there are 20 levels, you can earn up to 20 extra stars per coffee shop by completing them.
Boosters
- What are the boosters?
Boosters are special abilities you can use during PvP battles to gain an advantage. There are four types, each with a unique effect:
– Freeze: Stops the combo timer so you can build up a higher multiplier.
– Cookie: Instantly refills all customers’ patience bars.
– Drone: Completes all current orders automatically.
– Speed Boots: Makes your character cook and move at super speed for a short time.
- How do you get boosters?
Boosters can be obtained in different ways:
– Buying them from the PvP screen.
– Buying them in the Road to Fame mode.
– Purchasing special booster packs in the store.
– Earning them during certain in-game events.
Ads & Rewards
- Don’t see the option to watch ads.
The “Watch Ads” option is found in the main store. Make sure you’re connected to the internet so the option can appear properly.
- Ads won’t load / I don’t get the reward.
Sometimes ads may not load or the reward doesn’t appear. This depends on the ad provider’s system. We are aware of this issue and always work to reduce these errors.
- I invited a friend and didn’t receive the reward.
You’ll get the “Invite a Friend” reward once your friend downloads the game and reaches at least level 10. After that, you can invite more friends to unlock even better rewards.
Deco System
- How does the decoration system work?
The decoration system lets you improve each coffee shop with three decoration upgrades. Every coffee shop has its own decoration section, and by completing the upgrades you not only change its look but also add stars toward 100% completion of that coffee shop.
- How do I decorate my coffee shop?
To decorate, you’ll need Deco Tickets. If you don’t have enough, you can also use gems to complete the purchase.
- What are Deco Tickets and how do I get them?
Deco Tickets are a special currency for decorations. You can find them in:
– Generic packs.
– In-game events.
– Lucky Cups.
– Daily Bonus.
– PvP chests.
– Road to Fame rewards.
- Do decorations give me extra stars?
Yes! each decoration upgrade in a coffee shop gives you additional stars (a total of 10 stars once all three upgrades are done). These stars are needed to fully complete a coffee shop.
Events
- How often do special events occur?
Events don’t have fixed dates. They usually take place during big global celebrations or special occasions. All announcements are posted on our official social media.
- All the special events are the same?
No! Each event is different. Some bring new coffee shops, others focus on exclusive prizes with a Golden Pass, or feature special store offers and other surprises.
- What are event tokens?
Event tokens are a special currency that you earn during each event by playing new coffee shops or completing missions. Tokens are unique to each event and can’t be saved for future ones. They can be used to exchange for rewards or to participate in event activities while the event is active.
- Can I access past event coffee shops?
Yes, but it depends:
– If you unlocked the event coffee shop during its time, you can access it anytime by selecting the season.
– If you didn’t unlock it, you can still open it later by spending gems.
- How do I get legacy outfits?
Legacy outfits are not available in the regular store. Sometimes they return for a limited time during special events, so keep an eye out!
Foodtruck
- What is the Food Truck event?
The Food Truck is a special time-limited mode where you play in a food truck instead of a coffee shop. It includes 30 levels, each with its own prize when completed.
- How long does the Food Truck last?
Each Food Truck event runs for 14 days.
- Does the Food Truck use the same supplies as the main game?
No. The Food Truck has its own energy system separate from the regular supplies, and its own currency to upgrade machines.
- What is the Food Truck Pass?
The Food Truck has its own Golden Pass. If purchased, it gives extra rewards for each level completed. You can buy it anytime while the event is active.
- Can I use boosters in Food Truck levels?
Yes. Food Truck levels work similarly to Road to Fame with special rules and higher difficulty, and you can use boosters to help you win.
- What happens after completing all 30 levels?
Once you clear the 30 stages, you unlock a competitive mode where you face 5 other players. The winner is the one who collects the most Food Truck coins.
Settings
- How can I enable or disable the game’s music, sounds and notifications?
In the settings screen, you can turn the background music, sound effects, and notifications on or off whenever you like.
- How can I change the game’s performance (FPS)?
If you want smoother animations or to save battery, you can choose between 30 FPS and 60 FPS in the settings.
- How can I connect my game to Google Play, Game Center or Facebook?
From the settings screen, you can link your progress to Google Play (Android), Game Center (iOS) or Facebook. This way your progress stays safe even if you change devices.
- How can I find my Player ID for support?
Your Player ID is shown at the bottom of the settings screen. You can also copy it with one tap to share it easily when contacting support.
- Can I rate the game from the settings screen?
Yes! Tap the “RATE US” button and you’ll be taken directly to the store page where you can leave your review.
- How can I check the latest Cafe Panic news?
The settings screen has a quick-access button to the game’s News section. Whenever a major update is released, you can see what’s new and stay up to date.
- Where can I follow Cafe Panic on social media?
There are quick-access buttons on the settings screen that take you to our official Facebook, Instagram, and TikTok pages.